My personal reply below of the complaint submitted by "TheTeamBangkok"
In a lighter note: I would just like to give my little
cents into this matter. Here it goes!
Oh Guys! This is really so
disheartening and pitiful! L
I never encountered this when I
had my Thailand trip last April.
You know, My trip was awesome
and indeed amazing!
I am really so sad and so
sorry knowing all your bad experiences.
I wish I was there to
appease you, with all the inconveniences that you had
gone through.
So unfortunate! I guess,
that day, you were all destined to be of service by that aircraft and had
to encounter all these so you may learn something from it.
It’s good that you elevate your
complaint to the Cebupac Management.
We people, as an advocate of
good “Customer Service”, indeed deserve to experience a good Customer
Service as well.
Let’s cross our fingers that
Cebu Pac would hear your lament SO JUSTICE WOULD PREVAIL!
And with this, I declare, YOU
WILL GET WHATEVER RETRIBUTION SO YOU’LL GET SATISFIED & ANY SORT OF
HORRIFIC ACTION THAT YOU WOULD PLAN TO EXHORT SHALL BE DISMISSED!!!!
J
SO BE IT! CHEERS!!!!!
LOVE YOU GUYS AND HUGGGSSS!
P.S. I AM SO EXCITED
NA (I TRULY DO!) TO KNOW WHAT CEBU PAC WOULD OFFER YOU TO CORRECT THEIR FAULTS!
SCR
****
UTTERLY DISAPPOINTING
TO : CEBU PACIFIC
RE : INCIDENT REPORT /COMPLAINT ON CEBU PACIFIC FLIGHT
MANILA-BANGKOK-MANILA LAST MAY 23-26, 2014 (FLIGHT 5J 931 1ND 5J 932
Dear Sir/Ma’am;
This is to report to you a VERY FRUSTRATING AND UTTERLY DISAPPOINTING
experience with your Airline on our trip to Bangkok and back to wit:
MAY 23, 2014- Flight 5J 931 (Manila-Bangkok)
– A delay of 30 minutes or an hour would have been forgivable. But our experience is too much to take –
being delayed by almost 3 hours from the scheduled flight! Since we are all working professionals in Makati,
we had to be on undertime on this date just to ensure that we arrive to NAIA
Terminal 3 hours before our flight. We
all have to struggle to commute and hurry-up just to be sure we arrive on
schedule – ONLY TO FIND OUT THAT THE SCHEDULED FLIGHT IS DELAYED BY 1
HOUR! From the scheduled flight
departure of 9:30pm, we are to be outbound by 10:30pm. We have no choice but to wait – again only to
find out that the new time of departure is ONCE AGAIN DELAYED BY ANOTHER
HOUR! We boarded by around 11:30PM –
hungry and thirstly, not to mention tired and sleepy – after waiting for a
couple of minutes more after re-fuelling.
After more than an hour of still waiting,lo and behold- they
announced we are ready to board by 11:30
PM !!! We are at the airport hungry, thirsty and frustrated for almost
6 hours of waiting, isn’t it frustrating?! Considering that there are curfews
in Bangkok at that time and we are wondering what will happen to us when we
arrive this late.
We arrive in Bangkok past 1am tired (around 2:00AM Manila
Time) weary, frustrated and worried that the hotel reservation will be
cancelled since the hotel might apply their ‘no-show’ policy. In effect, we will be carrying the burden of
your inefficiencies! Add to that the
curfew being effected in Bangkok due to the recent political developments.
MAY 26, 2014-Flight
5J 932 (Bangkok-Manila) We are so hopeful that Cebu Pacific will do
their best not to ruin our expectations this time given that we are in foreign
land. We arrived at Suvanabhumi
International Airport four (4) hours earlier in our flight – as advised
by the Philippine Embassy in their advisory and that it is just standard to be
so. We waited for the check-in counter
to open so we can check-in our baggage, but lo and behold: the check-in counter
opened almost an hour delayed – gave us an idea that AGAIN THE FLIGHT WILL BE
DELAYED!
After checking-in our baggage, we get to have dinner and
went straight to the boarding gate which is at the VERY END of the airport! Upon
reaching the gate, we checked on the monitor the status of our flight and once
more, we got furious and frustrated knowing our flight will be delayed again
for another hour !!! When we boarded,
it was around 2:00AM already! Our
patience was really getting thin by the minute.
Our final landing approach took almost an hour to land – because of ‘air
traffic congestion’! And the pilot even
had the guts to blame the government for this congestion. When we landed in Manila – around 6:00AM, we
again have to wait by more than half an hour because parking problem. We
un-boarded and proceeded to the waiting CEB buses to take us to the arrival
door – bur happened was we have to use the tube to get into the airport
building! Isn’t this just crazy and
utterly stupid? You have to know that we
have foreigners with us – and these things are really embarrassing!
Everything is worse to worst! We have to wait for almost 30 minutes for our
luggage! As a result, we got manage to get out by
around 7:30 in the morning, and all of us had to report for work! Talk about ineffiency! Talk about timeliness! Our vacation turned into a disaster just
because of your ineptness!
We are planning to send this to all travel blogs, FB groups,
networks so just the people will
know how Cebu Pacific fair with other
airlines. But we are giving you the
chance to explain to us and hear what your action plans are. We do have the right to demand amicable
settlement on damages done – emotionally and physically – as these are just our
basic rights as your customers – being paid in full!
Hoping and anticipating your reply on this complaint.
Sincerely,
"TheTeamBangkok"
