Their Bangkok Trip experiences.....

My personal reply below of the complaint submitted by "TheTeamBangkok"

In a lighter  note:  I would just like to give my little cents into this matter. Here it goes!

Oh Guys! This is really so disheartening and pitiful! L

I never encountered this when I had my Thailand trip last April.

You know, My trip was awesome and indeed amazing!

I am really so sad  and so sorry knowing all your bad experiences.  

I wish I was there to  appease  you,  with all  the inconveniences that you had gone through.

So unfortunate! I guess,  that day, you were all destined to be of service by that aircraft and had to  encounter all these so you may learn something from it.

It’s good that you elevate your complaint  to the Cebupac Management.

We people, as an advocate of good  “Customer Service”, indeed deserve to experience a good Customer Service as well.

Let’s cross our fingers that Cebu Pac would hear your lament SO JUSTICE WOULD PREVAIL!

And with this, I declare, YOU WILL GET WHATEVER RETRIBUTION SO YOU’LL GET SATISFIED & ANY SORT OF  HORRIFIC ACTION  THAT YOU WOULD PLAN TO EXHORT SHALL BE DISMISSED!!!!  J

SO BE IT!  CHEERS!!!!!

LOVE YOU GUYS AND HUGGGSSS!

P.S.  I AM SO EXCITED NA (I TRULY DO!) TO KNOW WHAT CEBU PAC WOULD OFFER YOU TO CORRECT THEIR FAULTS!

SCR

****

UTTERLY DISAPPOINTING

TO : CEBU PACIFIC

RE : INCIDENT REPORT /COMPLAINT ON CEBU PACIFIC FLIGHT MANILA-BANGKOK-MANILA LAST MAY 23-26, 2014 (FLIGHT 5J 931 1ND 5J 932

Dear Sir/Ma’am;

This is to report to you a VERY FRUSTRATING AND UTTERLY DISAPPOINTING experience with your Airline on our trip to Bangkok and back to wit:

MAY  23, 2014- Flight 5J 931 (Manila-Bangkok) – A delay of 30 minutes or an hour would have been forgivable.  But our experience is too much to take – being delayed by almost 3 hours from the scheduled flight!  Since we are all working professionals in Makati, we had to be on undertime on this date just to ensure that we arrive to NAIA Terminal 3 hours before our flight.   We all have to struggle to commute and hurry-up just to be sure we arrive on schedule – ONLY TO FIND OUT THAT THE SCHEDULED FLIGHT IS DELAYED BY 1 HOUR!  From the scheduled flight departure of 9:30pm, we are to be outbound by 10:30pm.  We have no choice but to wait – again only to find out that the new time of departure is ONCE AGAIN DELAYED BY ANOTHER HOUR!  We boarded by around 11:30PM – hungry and thirstly, not to mention tired and sleepy – after waiting for a couple of minutes more after re-fuelling.

After more than an hour of still waiting,lo and behold- they announced we are ready to board by 11:30 PM !!! We are at the airport hungry, thirsty and frustrated for almost 6 hours of waiting, isn’t it frustrating?! Considering that there are curfews in Bangkok at that time and we are wondering what will happen to us when we arrive this late.

We arrive in Bangkok past 1am tired (around 2:00AM Manila Time) weary, frustrated and worried that the hotel reservation will be cancelled since the hotel might apply their ‘no-show’ policy.  In effect, we will be carrying the burden of your inefficiencies!  Add to that the curfew being effected in Bangkok due to the recent political developments.

MAY 26, 2014-Flight 5J 932 (Bangkok-Manila) We are so hopeful that Cebu Pacific will do their best not to ruin our expectations this time given that we are in foreign land. We arrived at Suvanabhumi  International Airport four (4) hours earlier in our flight – as advised by the Philippine Embassy in their advisory and that it is just standard to be so.  We waited for the check-in counter to open so we can check-in our baggage, but lo and behold: the check-in counter opened almost an hour delayed – gave us an idea that AGAIN THE FLIGHT WILL BE DELAYED!

After checking-in our baggage, we get to have dinner and went straight to the boarding gate which is at the VERY END of the airport!   Upon reaching the gate, we checked on the monitor the status of our flight and once more, we got furious and frustrated knowing our flight will be delayed again for another hour !!!   When we boarded, it was around 2:00AM already!  Our patience was really getting thin by the minute.  Our final landing approach took almost an hour to land – because of ‘air traffic congestion’!  And the pilot even had the guts to blame the government for this congestion.  When we landed in Manila – around 6:00AM, we again have to wait by more than half an hour because parking problem.   We un-boarded and proceeded to the waiting CEB buses to take us to the arrival door – bur happened was we have to use the tube to get into the airport building!   Isn’t this just crazy and utterly stupid?  You have to know that we have foreigners with us – and these things are really embarrassing!

Everything is worse to worst!  We have to wait for almost 30 minutes for our luggage!   As a result, we got manage to get out by around 7:30 in the morning, and all of us had to report for work!  Talk about ineffiency!  Talk about timeliness!  Our vacation turned into a disaster just because of your ineptness!

We are planning to send this to all travel blogs, FB groups, networks  so just the people will know  how Cebu Pacific fair with other airlines.   But we are giving you the chance to explain to us and hear what your action plans are.  We do have the right to demand amicable settlement on damages done – emotionally and physically – as these are just our basic rights as your customers – being paid in full!

Hoping and anticipating your reply on this complaint.

Sincerely, 

"TheTeamBangkok"